Shipping policy
Introduction
Welcome to The 5am Brush. We’re committed to delivering your orders as promptly and efficiently as possible. Please review this shipping policy to understand how we handle deliveries.
Shipping Methods and Delivery Times
We currently offer a single shipping method:
- Standard Shipping: Delivery within 7-15 business days.
Please note that this estimate may vary depending on your location and external factors.
Order Processing Time
- Orders are processed within 1–2 business days (Monday through Friday).
- Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
Shipping Rates
Shipping charges are based on your order’s weight, dimensions, and destination. All fees are displayed at checkout.
International Shipping
We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs, taxes, or import duties.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email so you can monitor its progress.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at the5ambrush@gmail.com within 7 days of the expected delivery date. Our customer service team will assist you with resolving the issue.
Incorrect Address
Please ensure you provide the correct shipping address during checkout. We cannot be held responsible for packages delivered to incorrect addresses supplied by customers.